Customer Service is excellent in all areas: check-in, bellboys, eateries, concierge, floor staff, etc. Sometimes we come in a group, or sometimes there may only be 2 of us.

I have stayed at the Orleans Hotel many times. I like the casino, may play here again but won't stay here if I can't get any sleep at night. I parked on the southwest side of the Hotel/Casino and had to jump across water/stuff? coming out of a wall drain on the side of the building, running all over the sidewalk and then running into the street. Had a big red stain in front of the bathroom door by the coffee table. Layed there and heard everyone on my floor go in and out their rooms. Hotel doors also slam themselves shut.There's no way to close them quietly, they still slam. There was no way I could leave the fan on either.No fan, no sleep. I also am one who needs the air conditioner fan to run constantly at night to block the outside noises. It was set at one temp and on and off it went set at it's own temp. Not sure if it was just my room or what, but could not adjust the air conditioner at all. Had reservations for 2 nights here but left after the 1st night. We left Orleans with smiles on our faces and the knowledge that we'll be back next time we're in town (and will look into staying there next time!) More Show less the manager happened to be behind the counter and was so accommodating to us. After one game we opted for a second game (only $5 total), because we were having such a good time! After bowling, we found the food court and had a nice early dinner at Sbarro. The alley is huge and has completely electronic scoring. The guy helping us, Mark, was SOOO nice and friendly. Of course we had to pay the $3 each for shoe rental. (And I only spent $5!) We then ventured to the bowling alley as we got one free game with our movie ticket.

My daughter had lots of fun, and picked up some typical kid-swag with her tickets. reminded me of Chuck E Cheese minus the pizza. After the movie we went into the adjacent arcade. We initially went there for a movie, and ended up staying there almost all day! Had a great time! The theater was a typical multiplex theater - daytime prices aren't horrible ($7 for first showing). Please note, I did NOT stay at the Orleans, but took my preteen daughter there during the day when it was raining (and we couldn't go to our hotel pool).

Orleans hotel and casino movies